A 20% deposit will be required when a booking is confirmed.

Cancellation Policy

By us - prior to appointment date. We make every effort to ensure up-to-date weather details are obtained for your area, and will advise you as soon as possible if the weather looks unsuitable and whether cancellation is recommended. In this case, provided you re-book at the time of cancellation, the deposit will transfer to the new date. If we cancel for any other reason, your deposit will carry forward to another date or will be refunded to you.

By you - prior to appointment date. Should you cancel, giving 48 hours notice and the flight is re-booked, the deposit will transfer to the new date. If the flight is not re-booked then the 20% deposit will not be refunded and any additional costs or expenses already incurred must be met by the customer.

By us - on the appointment date. Unfortunately, changeable weather may still prevent flight on the day we arrive. In this case, we will generally wait to see if the weather clears up as we only require a few moments to be ready to fly again. Should the flight have to be cancelled on the day, for any reason, including the weather we will discuss the way forward with you.

By you - on the appointment date. Our pilot may already be on his way to you, so if you cancel on the day, all costs incurred up until that time must be met and the deposit will not be refunded.

We require 48 hours’ notice of cancellation, or when a booking date needs amending.

Copyright

Visual Heights retains copyright to all images it has taken, but permits the client exclusive and perpetual use. If used for advertising or commercial purposes, credit to Visual Heights as the creator/owner of the image is to be displayed.

Sole copyright to the footage is negotiable and should be discussed prior to any work carried out.

Potential use of footage for Visual Heights Ltd PR & Showreel

Naturally we are proud of our work and Visual Heights actively promotes its service but we will not publish any footage we shoot until it has been released by the Client. However we do reserve the right to use ANY of our footage for internal promotion, whether this be inclusion on our showreel for PR purposes to promote Visual Heights. If for any reason this is a problem, we would ask you to kindly speak to us in advance of commencement of filming. Thank you.